Product manualInstallation Manual
Sustainable Gardens 2gether: Limited Warranty on Grow Towers
We offer a Two-year warranty on the structural components. Structural components are: Aluminum structural framework, plastic reservoir tank We will repair or replace any defective structural component to the customer if a claim is submitted within 2 (Two) years from date of purchase (Warranty period). We offer a One-year warranty all the wood components. We will replace any defective wood component to the customer if a claim is submitted within 1 (One) year from date of purchase (Warranty period). Ordinary ware & tear excluded. Third Party Components (Timers & Pumps) are covered under the individual manufacturer's warranty. Please see the packaging those products came in or those individual products on their website. IMPROPER ELECTRICAL CONNECTIONS: SG2 is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, low voltage or voltage spikes to the unit. CONSUMABLES: This warranty does not include and is not limited to items such as; Net Pot's, hoses & hose fittings, plastic components, trellis, or gaskets which are considered consumable items. NOTICE: DIRECT PROLONGED EXPOSURE TO UV RAYS MAY DAMAGE PLASTIC COMPONENTS IRREPARABLY…. IMPROPER USAGE: SG2 assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the Owner's Manual provided with each unit.
You have 30 days from receiving your purchase to return the product. The product must be returned in the condition in which it arrived and in their original packaging (unless damage occurred during shipping which must be reported at time of delivery). The item/product must be returned at the purchaser's expense and the product must be shipped back within 30 days of Purchase date. The original shipping charges will not be refunded, and a 15% restocking fee will apply. Special order items or built to suit items cannot be returned.
Order can be cancelled if the item/product(s) have not been shipped. A transaction fee of 9% will be assessed for any cancellation.